Legal

Refund Policy

Last updated September 21, 2026. Applies to Ultra Card Pro purchases on ultracard.io.

The short version. Ultra Card Pro is a digital service, so there is nothing to ship back. Yearly and Lifetime purchases can be refunded in full within 14 days. Monthly plans are cancel-anytime rather than refundable. Billing mistakes are always put right.

1. By plan

Monthly

Cancel at any time and keep Pro until the end of the month you paid for. No refunds for partial months. If you were charged after cancelling, or charged twice, we refund the extra charge.

Yearly

Full refund within 14 days of the first payment or of any renewal payment, no questions asked. After 14 days the year is non-refundable, but you can cancel so it does not renew again.

Lifetime

Full refund within 14 days of purchase. After 14 days Lifetime is non-refundable. Refunding Lifetime removes Lifetime from your account; any subscription cancelled by the upgrade is not automatically restarted, but we can help you resubscribe.

2. Always refunded

Duplicate charges, or a charge taken after you cancelled.
A renewal charged at a price we did not tell you about in advance.
Pro purchased by mistake for the wrong account, provided it has not been used, within 14 days.

3. Not refunded

Unused time on a Monthly plan.
Yearly or Lifetime purchases more than 14 days old.
Purchases made with a coupon that gave 100% off, or Lifetime granted free as an early-supporter or promotional award.
Dissatisfaction with a specific Home Assistant integration or third-party device that Ultra Card depends on but does not control.

4. Loyalty credit and refunds

Loyalty credit toward Lifetime is calculated from completed, non-refunded Pro payments. If a payment is refunded, it no longer counts toward credit or toward automatic conversion to Lifetime.

5. How to request a refund

Email wayne@wjddesigns.com from the address on your ultracard.io account, with your order number (it is on your receipt and in Order history).
We reply within 3 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days depending on your bank.
Please contact us before opening a dispute with your bank or PayPal. Chargebacks take far longer for everyone, and we resolve genuine billing problems quickly.

6. Consumers in the EU and UK

You have a statutory 14-day right of withdrawal on digital services. Our 14-day refund window for Yearly and Lifetime honours it. For Monthly plans, by starting the service immediately you agree that the first month is delivered right away; you can still cancel at any time so it does not renew.

7. Questions

If anything here is unclear, ask us before you buy. wayne@wjddesigns.com or the Ultra Card Discord.